Frequently Asked Questions

Ordering

How do I place an order?

Simply add your chosen items to the cart and proceed to checkout. Once your order is confirmed, you'll receive an email with your order details.

Can I change or cancel my order?

If your order hasn't been shipped yet, contact us at support@purespace.com.au and we'll do our best to assist.

Shipping

How long does shipping take?

Australia (Standard): 3–7 business days
Australia (Express): 1–3 business days
International: 7–14 business days

Delivery times may vary depending on your location and courier availability.

Do you offer tracking?

Yes. Once your order ships, you'll receive a tracking link via email so you can follow your parcel's journey.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. To start a return, email us at support@purespace.com.au.

How long do refunds take?

Once your return is received and inspected, refunds are typically processed within 3–5 business days.

Products

Are your products eco-friendly?

Where possible, we use sustainable materials and eco-friendly packaging. We're committed to reducing waste and designing products that last.

Will the colours match what I see online?

We make every effort to display colours accurately, but slight variations may occur due to screen settings and lighting.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party providers.

Support

How do I contact customer service?

You can reach us anytime at support@purespace.com.au. We aim to respond within 24 hours on business days.